Return Policy

I made a mistake to place the wrong order, can I return it?
 
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order, is a return for personal reasons. So we will remove ￡10 or $10 from your refund as a loss of freight and handling fee, please kindly understand that.

Can I have a return label/return info?
 
We don’t have a return label, and we only have the return information. If you need to return, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to use the USPS or your local air shipping / sea shipping ship back to us.

Kindly Note:

The best way to avoid such thing happening which is also the only way is take care of it before checking out. 

 

Refund Policy

Can I get a full refund?
 
If the returning is due to our problems (Such as Incorrect products, the Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

 

If I refuse to accept the package, can I get a full refund?  
                                         
We do not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses (such as tax fee from China customs) incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24hours via email before shipping, so that we can help you solve it out timely.
 
How long can I get a refund after returning the parcel?
 
Once your return is received and inspected, we will send you an email to tell you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days